IT Technician

IT Technician Warwick, RI Job Details 1 day ago Qualifications Computer operation Spanish Preventative hardware maintenance Microsoft Outlook Technical documentation SAP IT auditing Equipment troubleshooting English Mid-level Printer (troubleshooting support) Software installation Customer inquiry handling Analysis skills Computer hardware Hardware support Training Communication skills Time management Full Job Description Set up and configure computers and peripheral equipment such as printers, scanners, etc Install computer software Answer user inquiries regarding computer software or hardware operation to resolve problems. Perform audits and tests on computer systems, networks and hardware to ensure it is functioning properly Respond to support requests and assist in troubleshooting any problems that arise; Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Attempt to replicate reported technical problems and look for solutions Ensure all software and hardware is up-to-date and install updates as required Perform routine preventative maintenance to avoid system outages and failures Maintain computer network, system and hardware documentation for colleagues to reference Train colleagues on how to effectively use computer systems and components Work with external resources to coordinate services as needed; Refer major hardware or software problems or defective products to vendors or technicians for service Coordinate with copier lease/maintenance company supplies, services & repairs as needed Skills Exemplify strong attention to detail Ability to understand and brainstorm creative solutions to complex problems is essential Must have strong time management skills and work productively with minimal supervision Familiarity and understanding of the functions of basic computer hardware and software Strong written and verbal communication skills and a collaborative attitude are a must Ability to explain technical problems in layman's terms Must have sound analytical thinking skills and attention to detail Excellent troubleshooting skills SAP Business One experience would be a plus Familiarity with Office programs (Word, Excel, PowerPoint & Outlook) English / Spanish bi-lingual would be a plus Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Privacy Notice -

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