Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This Contract to permanent position is an excellent opportunity for individuals with a passion for IT services and a commitment to providing exceptional technical support. In this role, you will handle a variety of responsibilities, including hardware and software configuration, troubleshooting, and incident management.

Responsibilities:

• Install, configure, and maintain company hardware, software, and operating systems to ensure optimal performance.
• Deploy and configure hardware for new users while upgrading existing equipment when necessary.
• Perform laptop imaging and setup for both new and current employees.
• Provide encryption keys and other secure access tools to users as required.
• Troubleshoot and resolve issues related to company hardware, software, and desktop applications.
• Manage incident tickets in ServiceNow, ensuring timely updates and resolution.
• Recommend suitable equipment purchases based on user needs and organizational requirements.
• Conduct periodic inventory checks of computer supplies and perform asset management tasks.
• Apply necessary Windows updates to maintain system security and functionality.
• Assist with other related tasks as assigned to support the IT infrastructure.