Desktop Support Analyst

Description We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This Contract to permanent position is an excellent opportunity for individuals with a passion for IT services and a commitment to providing exceptional technical support. In this role, you will handle a variety of responsibilities, including hardware and software configuration, troubleshooting, and incident management.

Responsibilities:

• Install, configure, and maintain company hardware, software, and operating systems to ensure optimal performance.
• Deploy and configure hardware for new users while upgrading existing equipment when necessary.
• Perform laptop imaging and setup for both new and current employees.
• Provide encryption keys and other secure access tools to users as required.
• Troubleshoot and resolve issues related to company hardware, software, and desktop applications.
• Manage incident tickets in ServiceNow, ensuring timely updates and resolution.
• Recommend suitable equipment purchases based on user needs and organizational requirements.
• Conduct periodic inventory checks of computer supplies and perform asset management tasks.
• Apply necessary Windows updates to maintain system security and functionality.
• Assist with other related tasks as assigned to support the IT infrastructure. Requirements
• Associate degree in a related field or equivalent relevant experience.
• Minimum of 2 years of relevant experience, with CompTIA A+ certification preferred.
• Proficiency in desktop imaging, hardware configurations, and software installations.
• Familiarity with ticketing systems, such as ServiceNow, and ability to manage support tickets efficiently.
• Strong troubleshooting skills for resolving hardware and software issues.
• Physical ability to lift up to 30 pounds and push carts containing equipment.
• Knowledge of encryption tools and secure access protocols.
• Ability to work onsite Monday through Friday, adhering to company schedules.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .