Desktop Support Technician II US

Job Title :

Desktop Support Technician Location :

Chester SC Duration :

7 months contract

Payrange:

$20-23 Service Desk Analyst The Service Desk Analyst is responsible for providing timely IT support to end users by managing incidents and service requests through multiple channels (phone, email, ticketing system, and walk-ins). The role focuses on first-level troubleshooting, ticket resolution, and escalation to appropriate teams when necessary. Key Responsibilities Provide first-level support, triage, and troubleshooting for IT issues across global users (onsite and remote). Log, categorize, prioritize, and manage tickets in line with SLAs. Resolve incidents within scope or escalate with proper documentation. Deliver deskside and second-level support when required. Support hardware (desktops, laptops, printers, mobile devices) and software (Windows, macOS, M365, browsers, business apps). Assist users with basic training and "how-to" guidance. Maintain IT asset tracking and coordinate with vendors for support and procurement. Contribute to knowledge base articles and follow ITIL processes (incident, change, problem management). Identify recurring issues and support continuous improvement.

Technical Skills Operating Systems:

Windows, macOS, i

OS, Android Tools:

MS 365, Intune/MDM, Active Directory Hardware & Networking troubleshooting Ticketing systems and ITSM tools Qualifications 1-3 years of IT support experience (L1/L2). Bachelor's degree in IT or related field (or equivalent experience). Strong troubleshooting, communication, and customer service skills. Experience supporting enterprise environments and remote users. Nice to Have ITIL Foundation certification Experience with imaging, MDM tools, and soft phone systems (e.g., Avaya) Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/ . Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.