CUI IT Support

WELCOME TO CLEMSON!

Clemson is calling...are you ready to answer the call? One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others. Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond. So,... are you ready?

JOB SUMMARY

Clemson Computing and Information Technology is looking for CUI IT Support to fulfill the following duties: Provides IT support for controlled unclassified information (CUI) research to ensure secure, reliable, and compliant operations of regulated research activities. Serves as a liaison between CCIT Customer Support and Secure Research to translate business needs into technical solutions and improve service delivery. Administers and provides support for the University's Microsoft GCC-High tenant and CUI ServiceNow workflows and functions. Provides advanced technical support and escalation for complex issues, particularly within Microsoft environments, to ensure timely resolution and continuity of IT services. Performs other duties as assigned.

JOB DUTIES

40%

• Essential

•

Secure Tenant Administration:

Administers Clemson University¿s Microsoft GCC High tenant to ensure secure, compliant, and reliable operations in support of regulated research. Manages tenant configurations, policies, and access controls to align with security and compliance requirements. Monitors system performance and security posture to proactively identify and resolve risks. Implements updates and enhancements to maintain system integrity and support evolving research needs. Collaborates with security and research teams to ensure adherence to applicable regulations and standards. 25%

• Essential

•

Business Analysis & Service Integration:

Serves as a liaison between CCIT Customer Support and Secure Research to align technical services with business needs and improve operational efficiency. Analyzes business requirements to translate Secure Research needs into technical solutions. Coordinates with stakeholders to design and implement service workflows, including ServiceNow processes where applicable. Evaluates existing support processes to identify gaps and recommend improvements. Facilitates communication between technical teams and research stakeholders to ensure effective service delivery. 25%

• Essential

•

Advanced Technical Support & Escalation:

Provides advanced troubleshooting and escalation support to resolve complex technical issues and maintain continuity of IT services. Diagnoses and resolves escalated issues, with a focus on Microsoft technologies and integrated systems. Supports the IT Support Center by serving as a subject matter expert for complex cases. Documents resolutions and contributes to knowledge base resources to improve future support outcomes. Collaborates with internal and external partners to resolve system-wide or persistent issues. 10%

• Essential

•

Operational Support & Continuous Improvement:

Supports ongoing service operations and contributes to continuous improvement initiatives within CCIT Customer Support. Participates in process improvement efforts to enhance service quality and efficiency. Assists with documentation, reporting, and compliance-related activities. Stays current on emerging technologies and best practices relevant to secure research environments.

MINIMUM REQUIREMENTS

Education

• High School Diploma Work Experience
• 4+ Years administration or support of Microsoft environments and troubleshooting complex technical issues in an enterprise setting. Licenses & Certifications
• Must be authorized to work in the U.

S. without restriction. This position is not eligible for sponsorship.

RESPONSIBILITIES JOB KNOWLEDGE

Comprehensive Job Knowledge

• Comprehensive knowledge of theories and practices and ability to use in complex, difficult and/or unprecedented situations

SUPERVISORY RESPONSIBILITIES

No Supervisory Duties

• Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES

No Budget Responsibilities

• No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS

Communicate Converse Give Direction Express Oneself

WORKING CONDITIONS

No Work Conditions

WORK SCHEDULE

Standard Hours:

37.5 Hours / Week

COMPENSATION INFORMATION

Expected Salary Range ($ 64,509.00

• $ 90,000.

00) Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines .

ESSENTIAL PERSONNEL LEVEL

Normal Operations Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.

JOB LOCATION

Clemson, SC

APPLICATION DEADLINE

June 5, 2026 @ 11:59 PM

EST MILITARY AND VETERAN

MILITARY

EQUIVALENCY

Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

VETERAN PREFERENCE

South Carolina is making our Veterans a priority for employment in state agencies and institutions. State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources. To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.

CLOSING STATEMENT

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.