Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Greenville, South Carolina within the financial services industry. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering a strong support experience across the business. The ideal candidate will combine practical troubleshooting ability with solid knowledge of Windows environments, hardware support, and user account administration.

Responsibilities:

• Deliver day-to-day support for desktop and workstation issues, ensuring users receive timely and effective technical assistance.
• Diagnose and resolve problems involving Windows 10 systems, peripheral devices, and standard desktop applications.
• Set up, configure, and maintain desktop hardware, including computers, monitors, docking stations, and related equipment.
• Perform desktop imaging and device provisioning to prepare systems for new hires, replacements, and refresh activities.
• Manage user access and account-related tasks within Active Directory, including routine updates and troubleshooting.
• Track incidents and service requests, document resolutions, and escalate more complex technical issues when needed.
• Support workstation deployments, equipment replacements, and other desktop lifecycle activities across the environment.