Technical Support Specialist

The Technical Support Specialist is responsible for all general customer inquiries and requests. They provide technical support on products and offer solutions via phone, email, or fax.

Key Responsibilities:

Provide customer service support\Troubleshooting to Customers for SmartTruck, Smartlynx applications Monitor key system components of message center and software applications and follow operational procedures for notification and issue resolution Follow procedures for issues requiring outside assistance to assure prompt resolution Utilize the customer notification system for service disruption issues & resolution Handle and support registration activity Maintain and increase product knowledge through study and training Communicate with sales regarding customer issues Other job duties as assigned

Qualifications:

Minimum 2 (two) years' experience in customer service field

• required Degree in Electrical or Computer engineering
• preferred Proficient in computer software including MS Office, Web, Support Tracking Excellent written and verbal communication skills Detail oriented and organized High tech hardware and SaaS support experience a plus #LI
• WA1