IT Support Specialist

Overview Join our dynamic team as an IT Support Specialist and become the vital link that keeps our technology infrastructure running smoothly! In this energetic role, you will deliver exceptional technical support to users, troubleshoot software and hardware issues, and ensure seamless operation across various operating systems and network environments. Your proactive approach will help foster a productive and secure digital workspace, empowering colleagues to perform at their best every day. This paid position offers a fantastic opportunity to develop your IT expertise in a fast-paced, collaborative environment committed to innovation and excellence. Duties Provide prompt and effective technical support to end-users via help desk tickets, phone, or in-person interactions, resolving issues related to hardware, software, and network connectivity. Troubleshoot and resolve software problems across multiple platforms including Windows, macOS, and Linux operating systems. Manage computer hardware assets by installing, configuring, maintaining, and upgrading desktops, laptops, mobile devices, printers, and peripherals. Support computer networking tasks such as configuring TCP/IP settings, DNS management, LAN/WAN troubleshooting, VPN setup, firewall configurations, and network security measures including Meraki devices. Assist with the administration of IT infrastructure components like Active Directory, Group Policy Objects (GPO), Microsoft Windows Server environments, SCCM (System Center Configuration Manager), BMC Remedy ticketing system, ServiceNow workflows, Jira incident tracking, and network administration. Monitor and maintain system performance using analysis skills to identify issues proactively; perform routine updates and patches for operating systems and applications. Collaborate with team members on projects involving IT infrastructure enhancements or deployments while ensuring compliance with security policies. Requirements No prior IT experience required — we're willing to train the right person. We're looking for someone with strong people skills, a willingness to learn, and the ability to take initiative. The technical skills listed below are valuable, but they can all be developed on the job. Core traits we're looking for: Strong customer service and communication skills — ability to work with and support non-technical users Self-starter mindset with the ability to learn quickly and solve problems independently Reliable, detail-oriented, and organized Positive attitude and willingness to take ownership of tasks Ability to stay calm and think clearly under pressure What you'll learn and work with (no prior experience required): Troubleshooting desktops, laptops, mobile devices, printers, and peripherals Operating systems including Microsoft Windows, macOS, and Linux Basic networking concepts (TCP/IP, DNS, VPNs, firewalls, ports, and security fundamentals) IT tools such as Active Directory, Group Policy (GPO), software deployment systems, and ticketing platforms Diagnosing issues using system logs and performance data Nice to have (but not required): Any exposure to IT support, even informally Interest in technology or hands-on experience fixing things Certifications like CompTIA A+, Network+, or similar (not required) This role is designed for someone looking to start or grow a career in IT. If you're motivated, dependable, and eager to learn, we'll provide the training and support you need to succeed.

Pay:

$15.00

• $26.

00 per hour

Benefits:

401(k) 401(k) matching Paid time off

Work Location:

In person IT Support Specialist Lancaster, SC 29720 $15

• $26 an hour
• Permanent, Temp-to-hire, Full-time, Internship $15
• $26 an hour
• Permanent, Temp-to-hire, Full-time, Internship Overview Join our dynamic team as an IT Support Specialist and become the vital link that keeps our technology infrastructure running smoothly!

In this energetic role, you will deliver exceptional technical support to users, troubleshoot software and hardware issues, and ensure seamless operation across various operating systems and network environments. Your proactive approach will help foster a productive and secure digital workspace, empowering colleagues to perform at their best every day. This paid position offers a fantastic opportunity to develop your IT expertise in a fast-paced, collaborative environment committed to innovation and excellence. Duties Provide prompt and effective technical support to end-users via help desk tickets, phone, or in-person interactions, resolving issues related to hardware, software, and network connectivity. Troubleshoot and resolve software problems across multiple platforms including Windows, macOS, and Linux operating systems. Manage computer hardware assets by installing, configuring, maintaining, and upgrading desktops, laptops, mobile devices, printers, and peripherals. Support computer networking tasks such as configuring TCP/IP settings, DNS management, LAN/WAN troubleshooting, VPN setup, firewall configurations, and network security measures including Meraki devices. Assist with the administration of IT infrastructure components like Active Directory, Group Policy Objects (GPO), Microsoft Windows Server environments, SCCM (System Center Configuration Manager), BMC Remedy ticketing system, ServiceNow workflows, Jira incident tracking, and network administration. Monitor and maintain system performance using analysis skills to identify issues proactively; perform routine updates and patches for operating systems and applications. Collaborate with team members on projects involving IT infrastructure enhancements or deployments while ensuring compliance with security policies. Requirements No prior IT experience required — we're willing to train the right person. We're looking for someone with strong people skills, a willingness to learn, and the ability to take initiative. The technical skills listed below are valuable, but they can all be developed on the job. Core traits we're looking for: Strong customer service and communication skills — ability to work with and support non-technical users Self-starter mindset with the ability to learn quickly and solve problems independently Reliable, detail-oriented, and organized Positive attitude and willingness to take ownership of tasks Ability to stay calm and think clearly under pressure What you'll learn and work with (no prior experience required): Troubleshooting desktops, laptops, mobile devices, printers, and peripherals Operating systems including Microsoft Windows, macOS, and Linux Basic networking concepts (TCP/IP, DNS, VPNs, firewalls, ports, and security fundamentals) IT tools such as Active Directory, Group Policy (GPO), software deployment systems, and ticketing platforms Diagnosing issues using system logs and performance data Nice to have (but not required): Any exposure to IT support, even informally Interest in technology or hands-on experience fixing things Certifications like CompTIA A+, Network+, or similar (not required) This role is designed for someone looking to start or grow a career in IT. If you're motivated, dependable, and eager to learn, we'll provide the training and support you need to succeed.

Pay:

$15.00

• $26.

00 per hour

Benefits:

401(k) 401(k) matching Paid time off

Work Location:

In person