IT/OT Service Desk Specialist

We are looking for a skilled IT/OT Service Desk Specialist to join our team in North Charleston, South Carolina. This Contract to permanent position involves delivering top-notch technical support and customer service to both internal employees and external clients in office and operational environments. If you are a proactive problem-solver with a strong focus on customer satisfaction, we encourage you to apply.

Responsibilities:

Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary. Monitor system performance to ensure reliability, security, and optimal functionality. Assist end users with system access, hardware setup, application usage, and configurations. Document incidents, solutions, and knowledge base articles to promote ongoing improvement. Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades. Perform account management tasks, such as resetting passwords and resolving access issues. Provide remote support for users both on-site and in off-site locations. Deliver basic training to users on IT tools and technologies to enhance their efficiency. Collaborate with internal IT teams and external vendors to address and resolve technical issues. Support IT security policies by enforcing access controls, managing backups, and implementing antivirus solutions. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience. Proven track record in IT support or system administration roles. Strong knowledge of operating systems, including Windows and Linux, as well as hardware and software applications. Proficiency with Active Directory for account and access management. Hands-on experience with Microsoft Windows 10 and basic troubleshooting techniques. Familiarity with service desk ticketing systems for issue tracking and resolution. Excellent communication and customer service skills to address user needs effectively. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice . IT/OT Service Desk Specialist 3.9 3.9 out of 5 stars North Charleston, SC 29406 $22.16 - $25.66 an hour - Temp-to-hire, Contract Robert Half 13,769 reviews $22.16 - $25.66 an hour - Temp-to-hire, Contract We are looking for a skilled IT/OT Service Desk Specialist to join our team in North Charleston, South Carolina. This Contract to permanent position involves delivering top-notch technical support and customer service to both internal employees and external clients in office and operational environments. If you are a proactive problem-solver with a strong focus on customer satisfaction, we encourage you to apply.

Responsibilities:

Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary. Monitor system performance to ensure reliability, security, and optimal functionality. Assist end users with system access, hardware setup, application usage, and configurations. Document incidents, solutions, and knowledge base articles to promote ongoing improvement. Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades. Perform account management tasks, such as resetting passwords and resolving access issues. Provide remote support for users both on-site and in off-site locations. Deliver basic training to users on IT tools and technologies to enhance their efficiency. Collaborate with internal IT teams and external vendors to address and resolve technical issues. Support IT security policies by enforcing access controls, managing backups, and implementing antivirus solutions. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience. Proven track record in IT support or system administration roles. Strong knowledge of operating systems, including Windows and Linux, as well as hardware and software applications. Proficiency with Active Directory for account and access management. Hands-on experience with Microsoft Windows 10 and basic troubleshooting techniques. Familiarity with service desk ticketing systems for issue tracking and resolution. Excellent communication and customer service skills to address user needs effectively. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .