IT Support Analyst Intern

IT Support Analyst Intern Job Summary The IT Support Analyst Intern supports day-to-day IT operations by assisting with technical issues, system access requests, and service desk activities. This role provides hands-on experience in diagnosing and resolving user technology issues while developing skills in customer service, troubleshooting, and IT service management within a professional environment. Key Duties Provide basic technical support to end users by phone, email, or in person Assist with troubleshooting computer hardware, software, printers, and basic network issues Set up, image, and deploy desktops, laptops, monitors, and other IT equipment Help reset passwords and assist with user access requests under supervision Log and update support tickets in the IT service desk system Perform routine maintenance tasks such as updates, cable management and device inventory Escalate technical issues to senior IT staff when needed Follow company IT policies, procedures, and security guidelines Maintain a clean and organized work area, including equipment storage spaces Participate in IT projects and process improvement activities as assigned Education/Training Currently enrolled in or recently completed a vocational, technical, or trade school program in: Information Technology Computer Support Network Systems Or a related field Basic knowledge of: Windows computers and common software applications Information Technology Computer Support Network Systems Or a related field Windows computers and common software applications Required Work Experience/Skills Basic understanding of: Windows and/or macOS operating systems Common business applications (Microsoft 365, Office Suite) Strong problem solving and analytical skills Excellent customer service and communication skills Ability to work independently and as part of a team Windows and/or macOS operating systems Common business applications (Microsoft 365, Office Suite) Strong problem solving and analytical skills Excellent customer service and communication skills Ability to work independently and as part of a team Preferred Work Experience/Skills Familiarity with: IT service desk or ticketing systems Active Directory or identity management concepts Networking basics (Wi-Fi, VPN, TCP/IP fundamentals) Any IT-related certifications or coursework (e.g., CompTIA ITF+, A+, or equivalent training) IT service desk or ticketing systems Active Directory or identity management concepts Networking basics (Wi-Fi, VPN, TCP/IP fundamentals) Discretionary Judgment Uses independent judgment and discretion based upon the employee's experience in the position and knowledge of the products, equipment, and services Uses good judgement and possesses ethical work values Physical Demands, Working Conditions, and General Employment Guidelines Moderate or high levels of stress may be experienced in the performance of the job Position is performed in a general office environment, where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending, and lifting to 25 lbs. Equipment Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment Must have internet access Safety to Self and Others Little responsibility for safety of others. Job is performed in an office setting where there are no hazardous materials or equipment Working Conditions/Hazards Position is performed in an open office environment Work Location RedSail Office Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.