Mobile Device Technician

Job Purpose:

Diagnoses and performs repairs on small electronic devices, such as mobile phones, computers, tablets and gaming systems.

Minimum Requirements:

Must have the ability and drive to continuously meet monthly sales goals Passion for technology Proven ability to learn new, required skills to ensure the best possible customer experience Basic computer skills Strong organizational and time management skills Able to keep your composure when faced with multiple deadlines Great attention to detail Ability to work well with others in a small, close knit team Reliable transportation

Tasks and Responsibilities:

Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand Assist customers from initial check in process all the way through to the completion of their repair Provide recommendations for problem resolution Diagnose and troubleshoot Apple and Android devices Explain complex technical issues to customers in a non-technical, simple to understand manner Provide repair and replacement estimates to customers Provide additional recommendations for accessory sales Ensure that all repairs meet or exceed CPR Cell Phone Repair's quality standards Greet customers in a friendly, professional manner and maintain a positive work environment Answer phone calls to the store with a professional, courteous and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit Keep track of all devices and inventory while safeguarding all store stock Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair Maintain the cleanliness and professional appearance of the store

Experience:

1-3 years of customer service/retail sales experience

Job Types:

Part-time $12 per hour plus bonus and commission

Job Type:

Part-time Pay:

From $15.00 per hour

Benefits:

401(k)

Compensation Package:

Bonus opportunities Commission pay Ability to

Commute:

Sumter, SC 29150 (Required) Ability to

Relocate:

Sumter, SC 29150: Relocate before starting work (Preferred)

Work Location:

In person