Production Support Analyst

Role:

Production Support Analyst Location:

Columbia, SC 29219

Duration:

12+ months

Hours:

8:00 AM - 4:30 PM C2 clearance eligibility required

Required Skills:

Bachelor's degree-in Computer Science, Information Technology or other job-related degree.

Degree Equivalency:

4 years of job-related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree

Minimum Required Work Experience:

2 years-of application development, systems testing or other job-related experience. Windows Server, zLinux/Linux, OpenShift Day To Da Day to

Day:

A typical day for a member of the team consists of monitoring and responding to Alerts and Incidents in ServiceNow and coordinating resolution efforts across application, infrastructure, and vendor teams. The team routinely works with monitoring systems and reviews logs to validate root cause, confirm recovery, and document findings. The role involves supporting live production systems, participating in Incident bridges, updating Incidents with clear technical detail, and helping identify recurring patterns that should be driven toward long?term fixes or alert?noise reduction. Overtime maybe required depending on workload. On-call will be required.

Work Envrionment:

The team consists of approximately 16 members responsible for 24/7 monitoring and Incident response across dozens of distributed, customer?facing applications. The team supports multiple application families (web, desktop, workflow, document management, and telephony) and works closely with application development, infrastructure, and vendor partners. The role provides broad technical exposure, strong peer collaboration, a focus on continuous improvement and alert?noise reduction, and clear operational ownership of critical systems that directly support the business.

Not Looking For:

This role is not centered on full?time application development, continuous feature delivery, or isolated project work. It is better suited for developers who are comfortable working in live production environments, troubleshooting complex issues, and applying their technical knowledge toward operational support, system stability, and Incident resolution across multiple systems.

Soft Skills:

Excellent verbal and written communication skills Patience when dealing with frustrated users Professionalism under pressure Critical thinking Ability to break down complex issues Ability to handle shifting priorities Meeting SLAs (service level agreements) Sharing knowledge and helping coworkers Coordinating during outages or major incidents Accurately documenting incidents Following through until resolution