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Specialist, Technology Support I
Job
Spectraforce
West Columbia, SC (In Person)
Full-Time
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Job Description
Job Title:
Specialist, Technology Support I Duration:
6 months with possibility of extension Role is Onsite- Day Shift
- Shifts start and end time ranging from 6:30am to 6:30pm
- 8 HOUR SHIFT.
Required Education:
Associate Degree or higher level degree in Computer Science, Information Technology or other job related degree.Degree Equivalency:
2 years of job related work experience.Required Work Experience:
None Preferred Work Experience:
1 year-technical call center experience.Required Technologies:
Highly proficient inWord, Excel, Outlook, Sharepoint Nice To Have:
ServiceNow Day toDay:
Technicians are receiving, monitoring, managing all high severity incidents, escalations and requests for the entire company. Expected to create and facilitate bridgelines, page outages, and maintain ticketing updates.IF YOU LOVE WORKING ON HARDWARE AND SOFTWARE AND WANT TO TROUBLESHOOT AND FIGURE OUT WHAT IS WRONG, THIS IS NOT THE ROLE FOR YOU. THIS IS MORE OF A LEADERSHIP AND FACILITATION OPPORTUNITY.
- Taking the ticket created and working directly with IS to get to the correct support levels.