IT Support Technician

IT Support Technician Liberty National Bank - 3.0 Sioux Falls, SD Job Details Full-time $20 - $28 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Enterprise software Equipment troubleshooting Productivity software support Desktop (troubleshooting support) Customer support ticket management IP networking Productivity software Desktop administration Ticketing system technical support Full Job Description It is the intention of Liberty National Bank to provide a team-oriented work environment for individuals who are qualified for employment opportunities. Please review the list of current employment opportunities with Liberty National Bank. For consideration submit your resume to the Human Resources Department at 3520 S Louise Ave, Sioux Falls, SD 57106, email direct to Liberty National Bank is an Equal Opportunity Employer. Job Summary The IT Support Technician serves as a technology resource responsible for supporting end users across affiliated 215 Holding Company banks in southern Minnesota, South Dakota, and Iowa. This role is primarily responsible for responding to, troubleshooting, and resolving IT-related issues submitted through the organization's ticketing system, including hardware, software, network, and access-related concerns. This position is a key member of the Network Team and collaborates closely with team members on escalations, root cause analysis, and ongoing improvements. The IT Support Technician must demonstrate strong technical troubleshooting skills, excellent customer service, and the ability to independently investigate issues and drive resolutions. In addition to support activities, this role contributes to IT projects involving infrastructure, systems, and technology enhancements. Essential Functions Serve as an IT support resource by responding to and resolving tickets, calls, and inquiries through the ticketing system Provide excellent customer service through clear communication, follow-up, and timely resolution of issues Troubleshoot and resolve hardware, software, system, and basic network issues by performing root cause analysis and implementing appropriate solutions Escalate complex or unresolved issues to senior team members while maintaining ownership and communication with the end user Collaborate with team members on troubleshooting, incident resolution, and continuous improvement efforts Install, configure, deploy, and support end-user hardware, operating systems, and enterprise applications Perform workstation setup, reimaging, upgrades, and replacements to support the PC lifecycle Contribute to IT projects involving network infrastructure, hardware rollouts, software deployments, and system improvements Create, enhance, and follow processes to drive efficiency in completing work Collaborate with internal teams, software vendors, and third-party providers for troubleshooting, upgrades, and feature enhancements Create and maintain documentation for system configurations, processes, and operational procedures Responsible for select Disaster Recovery procedures and tests Other duties as requested Competencies Strong troubleshooting and analytical thinking skills with ability to diagnose and resolve technical issues Excellent customer service and communication skills (both written and verbal) Ability to manage multiple tickets and priorities in a fast-paced environment Team-oriented mindset with willingness to collaborate and escalate when appropriate Proactive, self-motivated, and accountable for issue resolution Strong organizational and time management skills Commitment to quality, accuracy, and continuous improvement Strong personal standards of excellence, ethics and integrity Qualifications Associate's degree in Information Technology or related field, or equivalent work experience 2+ years of IT support experience in a help desk or technical support environment Experience working with ticketing systems and end-user support workflows Understanding of networking concepts (DNS, DHCP, WAN, LAN, connectivity troubleshooting) Experience supporting Windows operating systems, Microsoft Office, and common enterprise applications Work Environment This job operates in a professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers, phones, and photocopiers. Travel Travel up to 10% is required to support branch locations, perform onsite troubleshooting, and assist with hardware and infrastructure projects. Job Type Full-Time.

Compensation Pay range:

$20-$28 per hour, depending on experience. We offer a comprehensive benefits package including medical, dental, vision, life insurance, generous paid time off, and a 401(k)-retirement plan with company matching. We are an Equal Opportunity Employer.