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Desktop Engineer L1

Job

Service Global, Inc.

Brentwood, TN (In Person)

Full-Time

Posted 6 weeks ago (Updated 4 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

Desktop Engineer L1 Brentwood
TN - USA 9
days ago As 1st and 2nd level support, the first point of contact for user problems with hardware and software, including printer support (on-site/remote/by phone). Responding to client support requests. Troubleshooting hardware and software issues on laptops, desktops, workstations, etc. and maintaining optimum performance. Address customer requests for installation, configuration, testing, and maintenance of hardware and software components. Support root cause analysis of equipment problems and provide effective diagnosis. Respond to customer requests via phone and e-mail in a timely and accurate manner. Installing and upgrading operating systems and computer software. Visiting the client's desk when needed. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Support the users with how-to issues. Audio-video smart hand support. Completing job reports and ordering supplies using client-provided tools. Job Number
JO-2603-37351
Job Function IT Support Work Type Onsite Employment Type Full Time Salary Competitive

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