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Jr. Help Desk Support

Job

Frontgate Technology Solutions

Brentwood, TN (In Person)

$43,471 Salary, Full-Time

Posted 1 week ago (Updated 2 days ago) • Actively hiring

Expires 7/12/2026

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Job Description

Essential Duties and Responsibilities:
Work directly with customers on a consulting basis with all aspects of IT infrastructure management including: Diagnose and resolve hardware and software issues in an efficient and timely manner. Create and provide innovative solutions to complex technical problems Manage and maintain a web based queue of tickets assigned and hours billed to show initiative to address items based on priority/severity level. Plan, coordinate and implement network security measures that protect data, software and hardware. Participate and follow implementation for IT projects such as upgrades, training and troubleshooting. Perform other duties as assigned The following knowledge is required: Bachelor's degree in related field or equivalent experience in remote client technology support, network administration, and support activities in multi-user network environments. Experience in network administration, systems analysis and design, and support activities in multi-user network environments. Demonstrate a high level of organizational skills and the ability to self-manage and prioritize a dynamic workload. Proficiency with computing hardware and software including: Desktop and Laptop Imaging, Standardization, and Configuration Networking equipment: router, firewall, access points & switches Demonstrated proficiency in MS Office applications Knowledge of Office 365 (Email setup & managing) Desktop Configuration, Imaging & Standardization with BIOS knowledge MS Windows Server, MS SQL Server, MS Exchange Server
DHCP, DNS
& Active Directory TCPIP, RRAS, Terminal Services especially related to connectivity and troubleshooting Backup Software, devices and media
Job Type:
Full-time Pay:
$35,000.00 - $50,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to
Commute:
Brentwood, TN 37027 (Preferred) Ability to
Relocate:
Brentwood, TN 37027: Relocate before starting work (Preferred)
Work Location:
In person