IT Service Desk Technician

IT Service Desk Technician Columbia, TN 38401 $20 an hour - Full-time $20 an hour - Full-time IDR is seeking a IT Service Desk Technician to join one of our top clients for Columbia, Tennessee. This role involves providing frontline technical support within a structured IT service environment, ensuring minimal disruption to business operations through prompt issue resolution. Position Overview for the

IT Service Desk Technician :

Deliver high-quality first-contact technical support to end-users via multiple communication channels such as phone, email, Teams, and service portal. Log, categorize, and prioritize incidents while maintaining targeted First Contact Resolution (FCR) rates. Support hardware troubleshooting, including desktops, laptops, peripherals, and mobile devices. Manage support for Windows 10/11, Microsoft 365 applications, and basic access management tasks. Maintain detailed documentation, contribute to knowledge bases, and identify recurring issues for process improvement. Requirements for the

IT Service Desk Technician :

High School Diploma or equivalent required 1+ year of technical support or customer service experience preferred Associate or Bachelor's degree in Information Technology or related field preferred CompTIA A+ or Network+ preferred ITIL Foundations certification preferred What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. #LI-Onsite