Desktop Support Specialist

Job

Tenth Revolution Group

Franklin, TN (In Person)

Full-Time

Posted 3 days ago (Updated 12 hours ago) • Actively hiring

Expires 6/25/2026

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Job Description

Desktop Support Specialist at Tenth Revolution Group Desktop Support Specialist at Tenth Revolution Group in FRANKLIN, Tennessee Posted in about 5 hours ago.

Type:

full-time

Job Description:

IT Desktop Support Specialist (Level 1 & 2) | Onsite - Franklin, TN We're partnering with a well-established, rapidly growing organization that delivers solutions supporting complex, mission-critical operations across multiple industries. With a strong track record of innovation and long-term stability, this company offers an exciting opportunity to join a high-performing IT team and make a real impact. The Opportunity We are seeking a proactive and customer-focused IT Desktop Support Specialist to provide Level 1 and Level 2 technical support within a fast-paced, enterprise environment. This role is ideal for someone who enjoys hands-on troubleshooting, user interaction, and delivering exceptional service. You will play a key role in ensuring employees have the tools and support needed to stay productive, while contributing to continuous improvement across IT operations. What You'll Be Doing Provide Level 1 & Level 2 technical support for internal users across hardware, software, and network issues Troubleshoot and resolve issues related to: Windows-based desktops and laptops, Business applications and systems, and Network connectivity and access Deliver deskside support for devices including laptops, printers, scanners, and peripheral equipment Manage and respond to service desk tickets in alignment with SLA expectations, including high-priority support cases Deliver a high level of customer service, ensuring timely resolution and clear communication with end users Document issues, resolutions, and updates within ticketing systems to maintain transparency and knowledge sharing Collaborate with IT and cross-functional teams to resolve issues efficiently and improve support processes What We're Looking For 3+ years of experience in IT desktop or technical support Hands-on experience with: Windows environments (hardware + software troubleshooting), Application Support, and end-user support Basic understanding of: Networking concepts (IP configuration, LAN/WAN, connectivity troubleshooting) Experience supporting and maintaining: Laptops, desktops, printers, scanners, and other peripherals Familiarity with ticketing tools such as ServiceNow, Jira, or similar Ability to work in a fast-paced, SLA-driven environment Strong communication and customer service skills A calm, solution-oriented mindset when handling user issues