Desktop Support Engineer

Desktop Support Engineer Primary Location :

Gallatin, Tennessee V-Soft Consulting is currently hiring a Desktop Support Engineer for our premier client in Gallatin , Tennessee.

Knowledge and Skills:

Remote desktop assistance tools (Nextthink), Automation & Scripting, Service Now, SCCM, JamF, Zoom, MS Teams, Slack Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction Demonstrate a sound understanding of relevant technologies and application products and understand the customer in a technology support environment.

WHAT YOULL DO

Job Responsibilities:

Determines appropriate and alternative solutions from mostly defined procedures and options Research, diagnose, resolve or escalate technical and procedural issues from multiple service channels using multiple tools and documented processes Interested? Qualified candidates should send their resumes to msharon@vsoftconsulting.com V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425. #LI-SM3