Desktop Support Engineer

Job Title:

Desktop Support Engineer Location:

Gallatin, Tennessee (On-site)

Job Summary:

We are seeking talented individuals to deliver exceptional technology support to employees across various settings. Our team works in a dynamic environment where swift and effective troubleshooting is vital to enable seamless work productivity for the organization.

Responsibilities:

Provide outstanding technology support by listening to user issues, soliciting feedback, and resolving device hardware and application-related concerns. Diagnose, research, resolve, or escalate technical issues across multiple service channels using standard tools and documented processes. Deliver a positive customer experience both in person and virtually to ensure consistency in service quality and customer satisfaction. Apply knowledge of relevant technologies and application products in a customer-focused technology support environment.

Required:

4-5 years of in-depth experience troubleshooting workstations and server hardware devices. Familiarity with remote desktop assistance tools such as Nextthink. Experience with automation and scripting, Service Now, SCCM, JamF, Zoom, MS Teams, and Slack. Strong interpersonal and customer service skills with the ability to maintain positive relationships across all levels of the organization.

About SSI People:

With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy