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IT Help Desk Technician
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Premier Staffing Partners
Knoxville, TN (In Person)
$52,500 Salary, Full-Time
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Job Description
IT Help Desk Technician Premier Staffing Partners - 3.6 Knoxville, TN Job Details Full-time $50,000 - $55,000 a year 3 days ago Benefits Dental insurance 401(k) Parental leave Retirement plan Qualifications Computer Science Incident management software Computer hardware Remote access software IP networking Associate's degree Ticketing system technical support Information Technology Full Job Description IT Helpdesk Technician Position Summary We are seeking a detail-oriented and customer-focused IT Helpdesk Technician with strong troubleshooting skills to join our team. This role is responsible for diagnosing and resolving technical issues, providing end-user support, and ensuring the efficient operation of IT systems. The ideal candidate thrives in problem-solving environments and has a proven ability to identify root causes and deliver timely solutions. Key Responsibilities Technical Support & Troubleshooting Serve as the first point of contact for users experiencing technical issues via phone, email, or ticketing system Diagnose hardware, software, and network problems using structured troubleshooting methods Resolve issues related to operating systems, applications, printers, and connectivity Perform root cause analysis to prevent recurring issues Escalate complex problems to higher-level IT teams when necessary, with detailed documentation Incident & Request Management Track, prioritize, and manage support tickets to ensure timely resolution Maintain accurate records of issues, solutions, and system configurations Follow established SLAs and ensure consistent communication with users throughout the resolution process User Support & Training Provide clear and professional guidance to users of varying technical skill levels Educate users on basic troubleshooting steps and best practices Assist with onboarding and setup of new employees (accounts, devices, access) System Maintenance Install, configure, and maintain desktops, laptops, mobile devices, and peripherals Support software updates, patches, and routine system checks Contribute to knowledge base documentation and troubleshooting guides Required Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) 2+ years of experience in a helpdesk or technical support role Strong troubleshooting and analytical problem-solving skills Hands-on experience with Windows and/or macOS environments Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk) Excellent communication and customer service skills Preferred Qualifications IT certifications such as CompTIA A+, Network+, or Microsoft certifications Experience with Intune Experience with Active Directory and user account management Knowledge of remote desktop tools and endpoint management systems Exposure to cloud services (e.g., Microsoft 365, Azure, Google Workspace)