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Help Desk Analyst
Job
Robert Half
Memphis, TN (In Person)
Full-Time
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49
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Job Description
Description Robert Half Talent Solutions, Technology Divison is partnering with a well-established Memphis-based organization to add an IT Support Analyst to their team. This role is 100% onsite and offers a contract-to-hire path for the right person. What You'll Be Doing + Provide day-to-day support for end users across hardware, software, and network issues + Troubleshoot and resolve issues related to desktops, laptops, printers, applications, and connectivity + Support Microsoft environments (Windows, Office 365) + Assist with user account management (Active Directory) + Perform software installations, updates, and equipment setup + Document all work and resolutions in the ticketing system + Partner with internal teams to support IT initiatives and system improvements + Assist with inventory tracking and hardware lifecycle management Requirements + 1-3 years of IT support or helpdesk experience + Strong troubleshooting skills across hardware, software, and basic networking + Experience in a Windows-based environment + Familiarity with Active Directory + Strong communication skills — able to support non-technical users + Comfortable working onsite in a team-oriented environment + Exposure to networking (wireless, connectivity troubleshooting) + Basic understanding of