Job Description
Information Technology Specialist at Robert Half Information Technology Specialist at Robert Half in Memphis, Tennessee Posted in about 22 hours ago.
Type:
full-time Job Description:
Position Summary The IT Technician supports the organization's technology infrastructure by providing hardware, software, network, and end-user support across multiple business locations. This role is responsible for maintaining technology systems, troubleshooting issues, supporting retail and operational technologies, and ensuring consistent system functionality to support day-to-day business operations. Key Responsibilities Monitor and maintain point-of-sale (POS) systems and related reporting platforms to ensure consistent communication and operational accuracy. Collaborate with site leadership to resolve daily operational and system processing issues. Configure, install, and support POS systems, computer hardware, and technology infrastructure across multiple locations. Analyze system and transaction trends to identify user errors, performance concerns, or operational discrepancies. Partner with management and internal stakeholders to investigate technology-related security or loss prevention concerns. Install, configure, update, and maintain software applications, operating systems, and related technologies. Support network access, connectivity, and system performance for end users. Monitor and assist with cybersecurity and endpoint protection measures. Troubleshoot hardware, software, networking, and system-related issues in a timely manner to minimize operational disruption. Assist with network troubleshooting, infrastructure maintenance, and emergency technical support requests. Support the implementation and adherence to IT security standards, policies, and best practices. Conduct site assessments for network infrastructure, including recommendations for equipment placement, cabling, and communications systems. Provide end-user onboarding, technical guidance, and training on systems, devices, and business technologies. Maintain accurate inventory records for IT assets, software licensing, and equipment. Demonstrate initiative, continuous learning, and adaptability to emerging technologies. Collaborate effectively in both independent and team-oriented environments. Provide occasional after-hours or on-call support when business needs require. Qualifications Valid driver's license and reliable transportation required for travel between business locations. Ability to work in a fast-paced environment with shifting priorities and time-sensitive requests. Strong organizational and problem-solving skills with the ability to work independently. Ability to operate standard office technology and basic technical equipment. Understanding of workplace safety and security practices. Education & Experience Associate degree in Information Technology, Computer Science, or related field preferred; equivalent technical certifications and experience considered. 2-3 years of hands-on IT support experience, preferably in a multi-site, retail, or operations-driven environment. Experience installing, configuring, and maintaining computer systems, software, and network environments. Working knowledge of:
Windows operating systems and Windows Server environments Active Directory and user account administration Microsoft Office / Microsoft 365 Network infrastructure, endpoint security, backup technologies, and troubleshooting methodologies Industry certifications such as CompTIA (A+, Network+, Security+) or Microsoft certifications preferred. Additional Requirements Ability to work occasional evenings, weekends, and after-hours support as needed. Must be able to travel between company locations. Ability to lift up to 25 pounds and perform physical tasks such as bending, reaching, standing, and equipment setup.
