IT Service Desk Technician

Job Title IT Service Desk Technician Department Client Services IT Help Desk Salary Commensurate with experience Job Summary/Basic Function Serves as a point of contact for faculty, staff, and students seeking technical assistance with university information technology systems and services. Provides tier 1 level troubleshooting and resolution for technical issues including desktop/laptop hardware and software, mobile devices, peripherals, enterprise applications, network connectivity, cloud services, email systems, and web-based tools. Delivers timely support through multiple channels including phone, email, chat, walk-in service, and ticketing systems to maximize user productivity and minimize service disruptions. Resolves common technical issues at first contact whenever possible, escalating more complex problems to senior technicians, tier 2/3 support, or specialized teams as appropriate. Assists with training student employees and contributes to knowledge base documentation. Supports the research, instructional, and administrative technology needs of the university community while maintaining exceptional customer service standards. Performs other duties as assigned. Required Education Associate's degree in computer science or related field is required. Bachelor's degree in computer science, computer information systems, or related field preferred. Required Related Experience One (1) year of experience in a user support environment is required. Documents Needed to Apply Resume Required MTSU offers a comprehensive benefits package, including but not limited to the following: Sick Leave Vacation Leave for Administrative/Classified Staff/12-month Faculty 13 paid University holidays Medical, dental, vision, and life insurance Retirement plans Optional 401K and 403B Deferred Compensation Plans Educational benefits for the employee and their spouse and dependents Click here for additional information. MTSU is an equal opportunity employer. All qualified individuals are encouraged to apply. Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at https://police.mtsu.edu/annual-security-report/ or by contacting MTSU Public Safety at (615) 898-2424. MTSU is a Tobacco & Drug-Free campus. This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history to be considered. For individuals requiring reasonable accommodation to apply: In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position with MTSU, please call 615-898-2929 or email emp@mtsu.edu .

Application Review Date:

July 30, 2026; for optimal consideration, please apply before April 13, 2026