IT Call Center Specialist

Job

Prospect Infosystem Inc

Nashville, TN (In Person)

$66,560 Salary, Full-Time

Posted 3 weeks ago (Updated 3 weeks ago) • Actively hiring

Expires 5/28/2026

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$32/hr. on 1099

Must be able to lift at least 50 pounds. IT Call Center Experience preferred

Able to handle call volume of up to 30 calls per day. People/Customer Service skills required Printer Administration and Troubleshooting
Server Print Queue, and local Queues Active Directory Management
Able to navigate Different OUs
Able to look up attributes
Able to reset password and unlock accounts. iOS Management, Support, and Deployment
Setting up new phones/Ipads
Resetting iTunes accounts
Resetting network settings
Backup/Restore device data Video Conferencing
Cisco WebEx
MS Teams
Cisco Presence video solutions Network troubleshooting
Internal vs external
VPN•LTE•Wifi Application Troubleshooting•Account permission•Compatibility settings•Browser vs installed Remote support•MSRA•RDP•TEAMs•Webex Hardware Deployment ServiceNow•Ticket management•Ticket assignment