IT Help Desk Technician

IT Help Desk Technician

DEVCARE SOLUTIONS LLC - 1.0

Nashville, TN Job Details Full-time | Contract $26 - $33 an hour 17 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Desktop computer repair Implementing network security protocols Mobile device support IT user and group management Linux support GPO Technical documentation Software deployment Incident report management Enterprise software Laptop (troubleshooting support) In-person customer service Hardware maintenance Printer (troubleshooting support) Productivity software support Computer hardware Desktop (troubleshooting support) Computer management Customer relationship management (CRM) systems (technically supported) Networking equipment (troubleshooting support) macOS administration Organizational skills Access control management Defect tracking tools Network infrastructure management Peripheral hardware support Ticketing system technical support Mobile devices Full Job Description Overview Join our dynamic IT support team as an IT Help Desk Technician, where your technical expertise and customer service skills will drive seamless technology experiences across our organization. In this energetic role, you will be the first point of contact for resolving a wide range of IT issues, ensuring that our staff can operate efficiently and securely. Your proactive approach will help maintain our robust IT infrastructure, support diverse operating systems, and troubleshoot hardware and software challenges with confidence. This is an exciting opportunity to contribute to a fast-paced environment where your problem-solving skills make a real impact every day! Duties Provide prompt and professional technical support to end-users via help desk tickets, phone, email, or in person, ensuring swift resolution of hardware, software, and network issues Troubleshoot and resolve software problems related to Microsoft Office applications, operating systems (Windows, macOS, Linux), and specialized enterprise tools such as SCCM, ServiceNow, Jira, and BMC Remedy Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals; perform installations, upgrades, repairs, and configurations Assist with computer management tasks such as deploying updates through GPO (Group Policy Objects), managing Active Directory accounts, and configuring user permissions Support network administration activities including LAN (Local Area Network), TCP/IP configurations, DNS management, VPN setup, firewall troubleshooting (including Meraki devices), and troubleshooting TCP connections Maintain security protocols by managing firewalls, VPNs, and network security tools; monitor for potential threats and assist with incident response procedures Collaborate with team members on IT infrastructure projects involving Windows Server environments and Linux systems; contribute to documentation using tools like ServiceNow or Jira for tracking issues and workflows Requirements Proven experience providing technical support in a help desk or desktop support environment with a strong focus on customer service excellence Solid understanding of computer networking concepts including LAN/WAN topology, TCP/IP protocols, DNS configuration, VPNs, firewalls (such as Meraki), and network security best practices Hands-on experience managing Windows operating systems (Windows 10/11), macOS (macOS Mojave or later), Linux distributions; familiarity with operating system deployment and troubleshooting techniques Knowledge of enterprise management tools such as SCCM for software deployment and updates; experience with Active Directory for user account management; familiarity with GPO for policy enforcement Ability to troubleshoot hardware components including computer hardware peripherals and mobile devices effectively Familiarity with IT infrastructure components like Microsoft Windows Server environments; understanding of DNS records and network administration fundamentals Strong analysis skills to diagnose complex issues quickly; excellent communication skills to explain technical solutions clearly to non-technical users Experience working with ticketing systems such as ServiceNow or Jira to document incidents and track resolution progress Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are preferred but not required Join us in delivering exceptional IT support that empowers our organization's success! Your expertise will ensure our technology runs smoothly while fostering a positive experience for every user you assist.

Pay:

$26.00 - $33.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person