IT Technician

IT Technician BEAR Cloud Nashville, TN Job Details Contract $35 an hour 8 hours ago Qualifications Carpentry Customer communication Project management in technology In-person customer service Driver's License Attention to detail Locksmithing Electrical troubleshooting Managing projects Mobile devices Full Job Description The Lead Technician will be responsible for the on-site management of teams of 2-6 workers performing installation, configuration, and troubleshooting of smart lock systems at commercial retail properties. This role requires experience leading a project team, a sound understanding of smart device technology, excellent customer service skills, and the ability to work independently in the field.

Key Responsibilities:

Management of Installer Teams:

Organize, supervise, and direct teams of 2-5 device installers completing installation of security devices at retail stores. Serve as a subject matter expert on technical issues, ensure installation team adheres to written instructions and guidance, completes work in a timely manner, and maintains a professional appearance and demeanor at all times. Conduct training for installer personnel.

Installation:

Install smart lock devices at retail locations, ensuring proper functionality and integration with existing door systems and smart home networks.

Configuration:

Set up and configure smart locks, including connecting them to Wi-Fi networks, mobile apps, and other smart devices.

Troubleshooting:

Diagnose and resolve issues related to smart lock installation and functionality, providing on-site support as needed.

Customer Interaction:

Provide clear instructions and demonstrations to Installers on how install and configure smart lock systems, ensuring they are comfortable and confident in performing their tasks.

Maintenance:

Perform routine maintenance and software updates on installed devices to ensure optimal performance.

Documentation:

Maintain accurate records of installations, configurations, and customer interactions for reporting purposes.

Safety Compliance:

Adhere to all safety protocols and guidelines during installations to ensure the protection of both the installer and the client.

Travel:

Travel to various client locations, ensuring timely and efficient service delivery. Travel is 50+ percent and may be overnight, as we service various retail locations in a city; 3-4 day trips are possible, with some weekends.

Qualifications:

Experience:

Previous experience managing IT project teams and/or installation teams in a retail setting. Experience installing smart home devices, particularly smart locks, is preferred. Experience with electrical work or carpentry is a plus.

Technical Skills:

Basic understanding of smart device technology, including Wi-Fi networks, mobile applications, and retail automation systems.

Problem-Solving:

Ability to troubleshoot technical issues on-site and provide effective solutions.

Customer Service:

Excellent communication and interpersonal skills, with a focus on proactively resolving issues in a high visibility retail environment. Attention to

Detail:

Precision in installation and configuration to ensure proper operation and security of the smart lock systems.

Physical Requirements:

Ability to lift and carry equipment, and perform installations in various environments.

Licenses/Certifications:

Valid driver's license and a clean driving record.

Pay:

$35.00 per hour Application Question(s): Can you pass a background check?

Experience:

Smart Lock installation: 3 years (Preferred) Electrical troubleshooting: 1 year (Preferred) Software installation: 2 years (Preferred) Willingness to travel: 50% (Required)

Work Location:

In person