Member Support Analyst

SHR Talent is partnering with a client in Nashville, TN in its search for a Member Support Analyst. The Member Support Analyst is a 12-month contract opportunity supporting a large healthcare-related organization. The Member Support Analyst will provide Tier 1 support to internal and external users while assisting with issue resolution, account support, reporting, and overall customer service operations. The Member Support Analyst will work closely with cross-functional teams to support system applications, resolve user inquiries, and ensure a high-quality support experience for key stakeholders.

Responsibilities:

Provide Tier 1 technical and operational support for users across multiple systems, applications, and web-based platforms Troubleshoot and resolve basic incidents, service requests, account issues, and user inquiries in a timely manner Document incidents, requests, resolutions, and follow-up activities within ticketing and support systems Serve as a primary point of contact for assigned accounts and key stakeholders while coordinating with internal teams and external partners Escalate complex issues to appropriate teams while maintaining communication and ownership throughout the resolution process Assist users with system access, password resets, account lockouts, and navigation of internal platforms and applications Support reporting initiatives related to case volumes, trends, and service outcomes Participate in project-related activities including testing, documentation updates, implementation support, and process improvement initiatives Build strong working relationships across departments while delivering a high level of customer service and professionalism Mentor junior team members and assist with knowledge sharing and training efforts as needed Perform additional duties and special projects as assigned

Qualifications:

High school diploma required; bachelor's degree, preferred 2 - 3 years of customer support, help desk, member services, or related experience. preferred Experience supporting multiple applications, systems, or platforms in a fast-paced environment Strong analytical, organizational, and problem-solving skills Excellent written and verbal communication skills Proficiency within Microsoft Office Suite, including Excel Experience with reporting tools, ticketing systems, Customer Relationship Management (CRM) platforms, or support applications, preferred Ability to manage multiple priorities and work effectively across teams and stakeholders Strong customer service orientation with the ability to build relationships and communicate professionally If you are interested in learning more about the Member Support Analyst opportunity, apply today or reach out directly for additional details. #IND123