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Workstation Support Analyst
Job
Hansen Talent Group
Nashville, TN (In Person)
Full-Time
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Job Description
Hansen Talent Group is hiring a Workstation Support Analyst to provide desktop support, workstation administration, and end-user technical assistance in a fast-paced enterprise environment. This role is responsible for supporting hardware, software, imaging, and ticket resolution while ensuring users receive timely and effective technical support.
Location:
Onsite - Nashville, TN What You''ll Do- Configure, install, maintain, and troubleshoot desktop hardware and software
- Provide technical support and guidance to end users for workstation and application issues
- Monitor and manage support tickets through the dispatch system
- Support workstation imaging, software deployments, and application packaging activities
- Maintain security configurations and ensure compliance with established standards
- Document solutions, configurations, and support procedures
- Assist with hardware inventory management, asset tracking, and equipment replacement
- Collaborate with other IT teams to resolve escalated issues and improve support processes
- Stay current on emerging technologies and workstation support best practices What You''ll Need
- Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
- Technical support or desktop support experience
- Experience supporting Windows workstations, desktop applications, and end-user computing environments
- Understanding of operating system imaging concepts and deployment processes
- Strong troubleshooting, customer service, and communication skills
- Ability to provide technical guidance and user training when needed
- Familiarity with workstation hardware, software, and peripheral devices Preferred Qualifications
- A+ Certification
- ServiceNow experience
- Experience supporting enterprise desktop environments
- Knowledge of Active Directory, DNS, DHCP, VPNs, and general networking concepts
- Experience supporting overall IT infrastructure operations