Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Wartburg, Tennessee. In this long-term contract role, you will be responsible for providing comprehensive technical support, troubleshooting issues, and ensuring seamless connectivity for users. This position offers an excellent opportunity to work with cutting-edge technologies and contribute to maintaining efficient IT operations.

Responsibilities:

• Provide hands-on desktop support, including device management, software installations, and hardware troubleshooting.
• Diagnose and resolve issues related to network connectivity, including LAN and WAN technologies.
• Perform break-fix support for docking stations, PCs, and other hardware components.
• Troubleshoot and resolve problems associated with Office 365 applications and services.
• Manage and document tickets in the support system, ensuring timely resolution of user issues.
• Utilize network monitoring tools to identify and address network performance or equipment issues.
• Configure and maintain network hardware, including switches and infrastructure components.
• Assist with desktop imaging and operating system installations to ensure systems are up-to-date.
• Support Active Directory environments by managing user accounts and permissions.
• Collaborate with team members to enhance IT processes and deliver superior user support.