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Desktop Support Analyst

Job

Robert Half

Wartburg, TN (In Person)

Full-Time

Posted 7 weeks ago (Updated 7 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

We are looking for a skilled Desktop Support Analyst to join our team in Wartburg, Tennessee. In this long-term contract role, you will be responsible for providing comprehensive technical support, troubleshooting issues, and ensuring seamless connectivity for users. This position offers an excellent opportunity to work with cutting-edge technologies and contribute to maintaining efficient IT operations.
Responsibilities:
  • Provide hands-on desktop support, including device management, software installations, and hardware troubleshooting.
  • Diagnose and resolve issues related to network connectivity, including LAN and WAN technologies.
  • Perform break-fix support for docking stations, PCs, and other hardware components.
  • Troubleshoot and resolve problems associated with Office 365 applications and services.
  • Manage and document tickets in the support system, ensuring timely resolution of user issues.
  • Utilize network monitoring tools to identify and address network performance or equipment issues.
  • Configure and maintain network hardware, including switches and infrastructure components.
  • Assist with desktop imaging and operating system installations to ensure systems are up-to-date.
  • Support Active Directory environments by managing user accounts and permissions.
  • Collaborate with team members to enhance IT processes and deliver superior user support.

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