Deskside Technician

Location :

Addison, Texas , Onsite role Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future. Join our dynamic team as a Deskside Technician, where you will play a crucial role in managing and supporting our end-user computing environment. You will leverage your expertise in Nexthink, Macintosh OS X, Service Now, Windows, and Networking to ensure seamless operations and enhance user experience. This position offers a day shift work schedule from our office, providing an opportunity to collaborate closely with colleagues and contribute to impactful projects.

About Cognizant's CIS Practice:

Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success. In this role, you will: Oversee the management and support of end-user computing tools, ensuring optimal performance and user satisfaction. Provide technical assistance and troubleshooting for Macintosh OS X laptops, addressing user issues promptly and effectively. Utilize Nexthink to monitor and analyze end-user computing environments, identifying areas for improvement and implementing solutions. Collaborate with the IT team to maintain and enhance the Service Now platform, ensuring efficient incident and request management. Implement and support Windows operating systems, ensuring compatibility and security across all devices. Manage networking configurations and troubleshoot connectivity issues to ensure seamless communication and data transfer. Deliver remote desktop support, resolving technical issues and providing guidance to users to enhance productivity. Coordinate with other departments to ensure IT systems align with business objectives and contribute to overall company success. Develop and maintain documentation for system configurations, processes, and procedures to ensure knowledge sharing and continuity. Conduct regular system audits and assessments to identify potential risks and implement preventive measures to enhance efficiency and reduce downtime. Engage in continuous learning and development to stay updated with the latest technologies and industry trends. Job will include occasional movement of IT assets across office floors/ IT store, delivering IT assets within floors to the users etc. What you'll need to succeed (required skills) 2 - 5 years of relevant experience in systems engineering or a related field. Possess strong technical skills in Nexthink, Macintosh OS X, Service Now, Windows, and Networking, essential for effective system management. Demonstrate excellent problem-solving abilities, crucial for diagnosing and resolving technical issues efficiently. Exhibit strong communication skills, necessary for collaborating with team members and providing clear guidance to users. Show a proactive approach to learning new technologies and adapting to changes in the IT landscape. Display attention to detail and organizational skills, important for maintaining accurate documentation and system configurations. At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role. Applications will be accepted until June 10 th , 2026. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability

Paid Parental Leave Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.