IT Support Specialist

IT Support Specialist Thrust Flight

LLC - 1.3

Addison, TX Job Details 20 hours ago Qualifications Access control systems Employee onboarding Google Workspace Google Drive Vendor management Equipment installation Equipment troubleshooting Windows

VLAN DHCP

Driver's License Computer hardware Task prioritization Hardware support Customer support ticket management macOS IT Onboarding process management Equipment inventory management Cabling Escalation handling

Intune Full Job Description Description:

Reporting to the Director of Technology, the IT Support Specialist is responsible for daily end-user support, hardware deployment, employee onboarding and offboarding, and the ongoing administration of company IT systems across all locations.

Requirements:

Provide end-user support across all locations: triage tickets, troubleshoot Windows and macOS issues, and escalate as needed Deploy, image, and maintain workstations, laptops, printers, and peripherals Execute employee onboarding and offboarding, including account provisioning, hardware staging, and access revocation Maintain hardware inventory: ordering, asset tagging, and lifecycle tracking Administer networking, camera, and access control systems following vendor installation, including configuration, monitoring, and day-to-day troubleshooting Run cable and mount equipment for small additions, moves, and repairs Coordinate with vendors and contractors on new installations, escalations, and warranty support Administer Google Workspace user tasks, including account creation, password resets, and group management Manage Microsoft 365 licensing and Intune device enrollment and policy Maintain documentation, including ticket notes, asset records, and runbooks Travel periodically between Thrust Flight locations Qualifications 1-3 years of experience in IT support, helpdesk, or a similar role Strong Windows and macOS troubleshooting skills Familiarity with Google Workspace administration (users, groups, Drive) Familiarity with Microsoft Intune and Microsoft 365 licensing Working knowledge of VLANs, DHCP, and switch configuration Strong written communication skills Ability to prioritize work independently across multiple sites Willingness to perform occasional hands-on infrastructure work, including running cable and mounting equipment Valid driver's license and willingness to travel between locations CompTIA A+, Network+, or equivalent certifications a plus Nice to have Multi-site IT experience, particularly in aviation, training, or hangar environments Familiarity with the Zoho ecosystem (CRM, Mail, Workplace) Experience with Jira or other Atlassian tools Light scripting experience (PowerShell, Bash) Experience administering camera, NVR, or access control systems