Application Support Engineer, Factory Software

Application Support Engineer, Factory Software Tesla - 3.3 Austin, TX Job Details Full-time 3 hours ago Benefits Commuter assistance Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Flextime Adoption assistance Employee assistance program 401(k) matching Employee discount Benefits from day one Pet insurance Qualifications Containerization systems Continuous Delivery (CD) implementation Tooling Infrastructure as Code (IaC) SQL IT monitoring tools Mentoring Systems engineering Leading team collaboration initiatives Production monitoring Monitoring system implementation Cloud automation DevOps automation Cloud monitoring Database software proficiency Full Job Description What to Expect We are looking for a highly motivated, technical application support engineer to join the Factory Software team. You will join a small, expert team that supports the operational health of the systems that manufacture our cars and products. The ideal candidate is an experienced engineer who blends SRE expertise with strong relationship-building, deep technical problem-solving, and knowledge of enterprise level systems (MES, WMS, ERP). You will be expected to set the technical direction for how we keep these systems reliable at scale and to mentor others on the team. You are expected to actively participate in production bridge calls and drive them to resolution. What You'll Do Understand and own the end-to-end integration and reliability of MES and ERP applications Define and drive SLOs and reliability standards across critical factory software systems Work directly with software developers and users on the production floor to understand issues and provide solutions in real-time Create workarounds for issues that require immediate solutions if a permanent one is not immediately available, then drive permanent fixes upstream with development teams Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own Design and implement automation, observability, and monitoring systems to optimize utilization and reliability of factory software Lead post-incident reviews and root-cause analyses, turning findings into long-term reliability improvements Work as an incident commander of production critical calls that require coordination between cross-functional teams Mentor support engineers, set technical best practices, and influence the broader support roadmap for factory software reliability What You'll Bring Degree in an engineering field or equivalent experience 6+ years of support, SRE, or DevOps engineering experience and strong working knowledge of SQL Experience with containerization and orchestration (Docker, Kubernetes) and cloud or on-prem infrastructure Experience building CI/CD pipelines and managing infrastructure-as-code (e.g., Terraform, Ansible) Strong experience with monitoring and observability tools like Prometheus, Grafana, Splunk Deep understanding of distributed and integrated systems, their dependencies, and failure modes Demonstrated technical leadership, including mentoring engineers and driving cross-team technical initiatives Excellent interpersonal skills, energetic and a self-starter Strong organizational skills along with demonstrated ability to manage multiple tasks simultaneously Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.