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Desktop Support Technician
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Robert Half
Austin, TX (In Person)
Full-Time
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Job Description
Desktop Support Technician Onsite | Austin, TX | 6-month ContractWe are looking for an experienced and self-directed Desktop Support Technician to provide hands-on technical support in Austin, Texas. This contract opportunity is ideal for someone who enjoys being the primary onsite IT presence while working closely with a broader remote support team. The position requires strong troubleshooting ability, sound judgment, and a customer-focused approach when assisting employees, including senior leadership, in a detail-oriented office environment.
Responsibilities:
- Deliver in-person technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues in the office.
- Support Windows-based workstations and everyday business tools, including Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint.
- Handle desk-side incidents involving printers, peripherals, and other standard office technology to keep users productive.
- Act as the main onsite IT contact, maintaining a high level of expertise and discretion during interactions with staff and executives.
- Partner with remote support personnel to escalate more complex issues, share updates, and ensure timely follow-through on open requests.
- Manage and respond to service desk tickets efficiently while prioritizing user needs and minimizing disruption to daily operations.
- Work independently to assess technical problems, determine appropriate solutions, and maintain alignment with established support practices.
- Provide occasional assistance at other company locations if business needs require travel.
- Maintain reliable support coverage in the office and help create a smooth technology experience for end users.
- Contribute to a long-term support model by building trusted relationships with employees and serving as a consistent onsite resource.