Desktop Support Technician

Desktop Support Technician

E.J.GROUP

Austin, TX Job Details Full-time $45,000 - $50,000 a year 11 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Referral program Qualifications Desktop support User training (technical support) Technical user customer support Field IT support technician experience Desktop support analyst experience Full Job Description Job Description EUC H&F Engineer 3-4 years of experience in EUC H&F Support. (End User Compute - Deskside Support) Support and troubleshooting of Windows 10 & 11 Operating system, Microsoft O365 applications. Good customer handling skills and prior experience in Concierge (VIP Users) support Install, troubleshoot, and repair desktop/laptop issues (both hardware/software) Basic troubleshooting of Conference devices/Projectors,/Meeting room facilitation. SCCM client end installation & troubleshooting knowledge Basic knowledge of Networking and Active Directory Must have right attitude and customer centric approach. Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW) 100% onsite - Working from our client's office 6-month contract with a possible 1-year extension

Pay:

$45,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Professional development assistance Referral program Vision insurance

Experience:

Windows troubleshooting: 2 years (Preferred) Office 365

Troubleshooting:

2 years (Preferred)

Mobile Device Management:

1 year (Preferred) iOS Device troubleshooting: 1 year (Preferred)

Work Location:

In person