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Job Description
Desktop Support Technician GTS Technology Solutions - 3.2 Austin, TX Job Details Full-time | Contract $23 an hour 20 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Desktop computer repair Non-technical user support Computer operation Customer communication Mobile device support Operating systems Interpersonal skills Hardware maintenance English Microsoft Office Computer hardware Desktop (troubleshooting support) WAN Networking equipment (troubleshooting support) Mobile device management Organizational skills Systems analysis Desktop administration CompTIA A+ Cross-functional communication Active Directory management
Full Job Description Job Title:
Desktop Support Technician Location:
Austin, TX 78756
Job Type:
Contract, long-term, potential
Contract-to-hire Schedule:
Onsite Hours:
40 hours per week, Monday thru Friday, 8-hour shifts, staggered between 7am - 6pm (must be able to work outside of standard hours on short notice)
Rate:
$ 23/
HR Job Description:
We are seeking a skilled and motivated Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing technical support to end-users, ensuring the smooth operation of IT infrastructure, and maintaining computer systems. This role is crucial in helping our organization maintain productivity through effective troubleshooting and support. Diagnoses and troubleshoots basic-to-advanced hardware, software, network, or mobile device problems; escalates issues to specialized staff or technical team leads when necessary. Communicates at a complex level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. Responsible for ensuring that all requests for assistance or service are handled in a timely manner and to the satisfaction of the users/customers. Submits clear and concise documentation within the Agency's problem tracking system ( BMC Helix ITSM ). Achieves desired metrics in accordance with department policies. Monitors network activities to identify and/or assist in resolution of continuing problems or unusual situations. Conducts appropriate training to customers and/or other IT support staff as required to enhance their individual technical skills. Attends work on a regular and predictable schedule in accordance with Agency leave policies. Promotes and participates in a positive and culturally diverse work environment. Participates in special projects, QC/Testing, and other duties as required. Requirements 4+ years' experience in the analysis and support of PC computer operating systems, hardware, software, wide-area-networks, and mobile devices (Apple). •Required experience must be gained within last 2-4 years to ensure qualified personnel are up-to-date in current software and hardware platforms. Knowledge of MS Office (preferably Office 365), Active Directory, and MDM Knowledge, skill and ability to analyze systems, procedures and processes, assess risks, and make recommendations to IT Support Teams and/or Team Lead or other management. Ability to effectively communicate orally and in writing in the English language with all levels of staff; Present and explain technical information to a non-technical audience. Team player, able to work with limited direction, using initiative and sound judgment; ability to modify response as needed due to emergencies or new priorities. CompTIA A+ certification strongly preferred Knowledge of VPN configurations and DNS management is a plus. Excellent communication skills with a customer-oriented approach. Strong organizational skills with the ability to manage multiple tasks simultaneously. If you are passionate about technology and eager to provide exceptional support to users while working in a dynamic environment, we encourage you to apply for this exciting opportunity as a Desktop Support Technician. GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual. GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify. For more information about E-Verify, please visit E-Verify's official website.
Pay:
$23.00 per hour
Benefits:
Dental insurance Health insurance Vision insurance
Experience:
troubleshooting hardware, software, networking and
MDM:
4 years (Preferred) supporting Microsoft 365 (Office 365): 2 years (Preferred) administering or supporting
Active Directory:
2 years (Preferred) providing hands on desktop support to end users: 4 years (Preferred)
