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Desktop Support Technician
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Robert Half
Austin, TX (In Person)
Full-Time
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Job Description
Description Desktop Support Technician Onsite | Austin, TX | 6-month Contract We are looking for an experienced and self-directed Desktop Support Technician to provide hands-on technical support in Austin, Texas. This contract opportunity is ideal for someone who enjoys being the primary onsite IT presence while working closely with a broader remote support team. The position requires strong troubleshooting ability, sound judgment, and a customer-focused approach when assisting employees, including senior leadership, in a detail-oriented office environment.
Responsibilities:
- Deliver in-person technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues in the office.
- Support Windows-based workstations and everyday business tools, including Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint.
- Handle desk-side incidents involving printers, peripherals, and other standard office technology to keep users productive.
- Act as the main onsite IT contact, maintaining a high level of expertise and discretion during interactions with staff and executives.
- Partner with remote support personnel to escalate more complex issues, share updates, and ensure timely follow-through on open requests.
- Manage and respond to service desk tickets efficiently while prioritizing user needs and minimizing disruption to daily operations.
- Work independently to assess technical problems, determine appropriate solutions, and maintain alignment with established support practices.
- Provide occasional assistance at other company locations if business needs require travel.
- Maintain reliable support coverage in the office and help create a smooth technology experience for end users.
- Contribute to a long-term support model by building trusted relationships with employees and serving as a consistent onsite resource. Requirements
- Demonstrated experience in help desk, desktop support, or a similar end-user support role.
- Strong technical knowledge of Microsoft Windows, including Windows 10 environments and common troubleshooting methods.
- Practical experience supporting Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint.
- Ability to work independently, make informed technical decisions, and manage issues with minimal supervision.
- Excellent communication and customer service skills, with the professionalism needed to support executive-level users.
- Familiarity with Active Directory, service desk ticketing workflows, and standard user account support tasks.
- Experience assisting with printers, peripheral devices, and basic office technology problems.
- Managed services experience, onsite support experience, or Microsoft 365 certifications/training is preferred.