IT Application Support Technician, Factory Software

IT Application Support Technician, Factory Software Tesla Motors, Inc. paid holidays, flex time, 401(k) United States, Texas, Austin May 12, 2026
What to Expect
The Application Support Technician will provide essential support to the manufacturing floor, addressing various needs such as coordinating and delegating tasks, troubleshooting IT issues, maintaining printers, reviewing SOPs, processing data, and delivering tactical support for implementing changes.
The ideal candidate will be able to effectively lead and motivate the team, fostering strong, positive relationships to build a cohesive and successful group.
Please note that this position requires full-time onsite presence and will be night shift only. What You'll Do
Work with multiple departments in high pressure urgent need scenarios
Resolve issues swiftly and accurately, ensuring tasks are completed and prioritized effectively
Diagnose and resolve technical issues related to applications, software, and systems promptly to minimize downtime
Manage a heavy workload with a positive attitude
Perform repetitive detailed assignments and data processing tasks
Collaborate with multiple departments in high-pressure situations
Act as the primary contact for incident management, coordinating the resolution of critical system issues
Troubleshoot basic network, software, and hardware related problems
Maintain comprehensive documentation of issues, solutions, and user guides to streamline future support processes
Prioritize and resolve multiple tasks efficiently in urgent scenarios What You'll Bring
Ability to quickly master new software and functionalities
Experience troubleshooting basic network, software, and printing issues
Familiarity with Manufacturing Execution Systems (MES) & proven experience with Microsoft Excel, SQL and basic Python
Familiarity with configuring and printing using ZPL language on Zebra printers is a plus
Ability to remain composed in high-pressure, urgent situations while managing competing demands
Strong knowledge of Windows OS and Microsoft enterprise environments
Knowledge of SQL queries and Splunk queries as well as experience working with PLC, Ignition is a plus
Flexibility to work weekends and any shift
Ability to carry heavier work equipment and stand or walk for extended periods on the production floor while troubleshooting issues Compensation and Benefits
Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program