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Service Desk Analyst

Job

Anetcorp India Pvt Ltd

Austin, TX (In Person)

$35,360 Salary, Full-Time

Posted 3 days ago (Updated 12 hours ago) • Actively hiring

Expires 7/17/2026

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Job Description

Service Desk Analyst Anetcorp India Pvt Ltd - 1.0 Austin, TX Job Details Contract $16 - $18 an hour 16 hours ago Qualifications Incident management Records management Computer hardware Customer relationship management (CRM) systems (technically supported) Resolving technical support tickets

Full Job Description Responsibilities:

Provide technical support to users for moderately complex computer related technical problems. Communicate technical issues over the phone to a variety of customers Answer service desk telephones Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems. Resolve or refer highly complex technical problems as appropriate. Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame. Log and track inquiries using an incident management database and maintain history records and related problem documentation. Identify customer problems and complaints to ensure that inquiries are successfully resolved. IT Hardware procurement (Laptop, peripherals, Mobility devices) Purchase Order (PO) lifecycle management Inventory/CMDM alignment Excel/reporting/data analysis

Pay:

$16.00 - $18.00 per hour

Work Location:

In person