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ServiceNow HelpDesk/Jr Network Specialist

Job

Intone Networks Inc.

Austin, TX (In Person)

Full-Time

Posted 2 days ago (Updated 6 hours ago) • Actively hiring

Expires 6/29/2026

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Job Description

Title
  • ServiceNow HelpDesk/Jr Network Specialist Duration
  • 12 months Location
  • Austin TX ' ServiceNow Expert Help Desk Support.
The person is expected to be a part of helpdesk environment. Work location is Sam Houston building by the Capitol, Austin.
CLIENT WANTS
a ServiceNow expert who also knows networking at above basic level, but not necessarily super advanced. In this role, there will not be any real hands-on networking, ..more like running ServiceNow reports and troubleshooting network circuit outages and escalating to the Network team etc The person is expected to be a part of helpdesk environment. A junior Network specialist can fit this role if he/she has expert knowledge of ServiceNow Help Desk operation/administration and is willing to work as part of help Desk support team. MUST be able to handle and coordinate tickets (using ServiceNow system), run ServiceNow reports, and assist as a Network Specialist on network failures/upgrades requests. The candidate should have good knowledge and experience to first fix some network failures (ports, routers, switches, firewalls etc) himself/herself and if unable to fix it, should be able to quickly escalate to next level of support such as level 2 or 3 to get the problem resolved and close tickets.
Notes :
Candidate should have solid understanding with DNS, DHCP and TCP/IP & be able to debug network and circuits. IPCONFIG/ALL, IPCONFIG/Release IPCONFIG/Renew The person is expected to be a part of helpdesk environment This would be a good role for a twenty something out there studying for their CCNP. Location is Sam Houston building by the Capitol Deep