Job Description
Between $90k and
$158k
Per Year DOE (Depends on Experience)
Position range in Travis County $42k•$69k Per Year Support Engineer IV•AMZ10037951
Amazon.com Services LLC
Occupation:
Computer User Support Specialists
Location:
Austin, TX•78758
Job Type:
Regular, Full Time (30 Hours or More), Permanent Employment
Posted:
05/01/2026
Positions available: 10
Source:
WorkInTexas
Web Site:
WorkInTexas
Onsite / Remote:
Not Specified
Updated:
05/04/2026
Expires:
06/05/2026
Job #: 17009421
Job Requirements and Properties
Help for Job Requirements and Properties. Work Onsite
Full Time Education
Bachelor's Degree Experience
12 Month(s) Schedule
Full Time Job Type
Regular Duration
Permanent Employment Public Transit
Available Help for . MULTIPLE POSITIONS AVAILABLE
Employer:
AMAZON.COM SERVICES LLC
Offered Position:
Support Engineer IV
Job Location:
Austin, Texas
Job Number:
AMZ10037951
Position Responsibilities:
Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers. Position Requirements:
Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience as equivalent to the Bachelor's degree and one year of experience. Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i.) database administration in MySQL, Oracle, PostgreSQL, MS-SQL, or MariaDB; (ii.) working with one of the following NoSQL technologies (DynamoDB, Redis, MongoDB, or Cassandra), and ETL tools in managing data workflow jobs; (iii.) Network administration (DNS, TCP/IP, BGP, Load Balancing, software-based IPSEC, SSL-based VPN solutions), and Virtualization (Hypervisors, VMware, or Xen); (iv.) working with one of the following programming languages (C++, Java, C#, .NET, Node.js, PHP, Python, or Ruby); or (v.) Chef/Puppet experience or DevOps back-ground and demonstrated knowledge of Git, Perforce, SVN, or TFVC. Amazon.com is an Equal Opportunity-Affirmative Action Employer•Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week, 8:00am-5:00pm, Salary Range $90,400/year to $158,200/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits. Apply online•search using Job Number:
www.amazon.jobs.
