Job Description
Job Title:
Support Technician Location:
Austin TX- 78751
(Onsite) Duration :
6+ Months possibility to extend Minimum Requirements:
8 Years of Experience providing onsite IT support, desktop support, endpoint support, or field support in an enterprise or government environment. 5 Years of Experience troubleshooting laptops, mobile devices, peripherals, printers, operating systems, collaboration tools, network connectivity, and user access issues. 3 Years of Experience supporting Microsoft 365, Teams, Outlook, SharePoint, OneDrive, mobile device management, endpoint security, or equivalent collaboration and endpoint platforms. 3 Years of Experience using ticketing, asset inventory, knowledge management, service documentation, and customer communications practices. 3 Years of Experience supporting executive users, meeting rooms, audio/video collaboration equipment, onboarding, offboarding, and time-sensitive user requests. 2 Years of Experience following security procedures for account access, device handling, data protection, privileged support, and incident escalation. Preferred Skills:
(Optional) 2 Years of Experience with Dell, Apple/iOS, Windows, Intune, Teams Rooms, mobile devices, loaner pools, warranty repair coordination, or equivalent technologies. 2 Years of Experience supporting public sector, cyber, emergency operations, law enforcement, or regulated environments. 1 Years of Experience supporting secure conference rooms, hybrid meetings, executive briefings, and collaboration equipment readiness. 1 Years of CompTIA A+, Network+, Security+, Microsoft, ITIL, HDI, or comparable certification or equivalent demonstrated experience.
