Technical/Help Desk Support

This Technical/Help Desk Support Position Features:

• 6am-1am (8 hour Schedule will be assigned)
• Great Pay to $17.50/hr Responsibilities
• Answer phone calls, chats, and other electronically delivered requests to the call center regarding company digital products.
• Responsible for handling all customer inquiries and questions that come into the support center.
• Troubleshoot software and system problems in addition to product troubleshooting.
• Document customer contacts and details completely and accurately using Salesforce; following established processes and procedures.
• Actively manage open cases/tickets and ensure that all necessary follow-ups are completed to provide resolution to meet department SLA's.
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment. Requirements
• 2-3 years computer usage experience
• Excellent verbal and written communication

Technology Experience:

Understanding of various operating system including Chrome OS, Mac OS, iOS and Windows 10/11, able to navigate common browsers Chrome, Safari, Firefox and Edge, and have a general understanding of basic browser troubleshooting (such as clearing cookies and cache). Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.