Desktop Support

Overview We are seeking a dedicated and technically skilled Desktop Support Technician to join our IT support team. The successful candidate will provide comprehensive technical assistance to end-users, ensuring seamless operation of hardware and software systems across the organisation. This role offers an excellent opportunity to utilise your expertise in computer networking, operating systems, and help desk support within a dynamic environment. The position is paid and ideal for individuals passionate about delivering exceptional customer service and resolving technical issues efficiently. Responsibilities Provide first-line technical support to end-users via help desk platforms such as ServiceNow and Jira, addressing hardware, software, and network issues. Troubleshoot and resolve problems related to desktop computers, laptops, printers, and peripheral devices. Assist with software troubleshooting across various operating systems including Windows, macOS, and Linux. Support network connectivity issues involving

LAN, VPN, DNS, TCP/IP

protocols, firewalls, and TCP connections. Manage user accounts and permissions within Active Directory and utilise tools such as SCCM and BMC Remedy for system management. Maintain and update documentation related to hardware configurations, software installations, and troubleshooting procedures. Collaborate with IT teams to implement system updates, patches, and security measures to ensure optimal performance. Provide training or guidance to users on operating systems (Windows, macOS) and Microsoft Office applications. Assist in the deployment of new hardware or software solutions while adhering to organisational policies. Qualifications Proven experience in desktop support or IT support roles with a strong understanding of computer hardware and operating systems (Windows, macOS, Linux). Knowledge of computer networking concepts including LAN, TCP/IP, DNS, VPNs, firewalls, and TCP connections. Familiarity with enterprise management tools such as SCCM, ServiceNow, Jira, BMC Remedy. Strong troubleshooting skills in software applications and hardware issues. Excellent communication skills with the ability to explain technical information clearly to non-technical users. Experience supporting Active Directory environments for user account management. Ability to work independently while collaborating effectively within a team environment. Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or similar are desirable but not essential. This role offers an engaging environment for IT professionals eager to develop their skills further while providing vital support services within a reputable organisation.

Job Type:

Temp-to-hire Pay:

$20.00 - $24.00 per hour Ability to

Commute:

Big Lake, TX 76932 (Preferred) Ability to

Relocate:

Big Lake, TX 76932: Relocate before starting work (Preferred)

Work Location:

In person