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Desktop Support Engineer
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Tata Consultancy Services
Big Lake, TX (In Person)
$60,500 Salary, Full-Time
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Job Description
Strong knowledge of desktop/laptop hardware Good knowledge of Win 10, Win 11 & MS Office Knowledge of Mac OS is preferred Understanding of daily operations and delivery processes Application / software installation and trouble shooting Knowledge / exposure to ITSM based ticketing tools (e.g. - Service Now, Remedy) Windows system administration Strong Troubleshooting Skills Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc. Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc. Understanding of active directory, networking Hardware, operating system & software knowledge