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IT Support Engineer

Job

Vector Systems Inc

Bonham, TX (In Person)

$70,000 Salary, Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 7/12/2026

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Job Description

We are seeking a highly skilled and experienced Tier 3 IT Support Engineer to provide advanced technical support for enterprise systems, infrastructure, networks, and business-critical applications. This role serves as the highest level of internal IT escalation, responsible for resolving complex technical issues, performing root cause analysis, and driving long-term solutions that improve system stability and performance. Tier 3 engineers typically handle escalated incidents beyond the scope of Tier 1 and Tier 2 support. Duties and Responsibilities •
Advanced Technical Support:
Resolve complex, escalated technical incidents across enterprise systems and infrastructure. •
Root Cause Analysis:
Perform detailed RCA and implement permanent corrective actions. •
Infrastructure Support:
Maintain servers, networks, cloud systems, and enterprise applications. •
Major Incident Response:
Participate in on-call and lead critical incident resolution efforts. •
System Enhancements:
Implement patches, upgrades, and configuration changes. •
Collaboration:
Coordinate with engineering teams, vendors, and business units. •
Knowledge Transfer:
Develop documentation and mentor Tier 1 and Tier 2 teams. •
Performance Monitoring:
Analyze trends and improve system reliability. •
Documentation:
Maintain configurations, incidents, and compliance records. •
Continuous Improvement:
Recommend and implement IT process and system enhancements.
Competencies / Qualifications
Technical expertise in Windows Server, Microsoft 365 (O365), and enterprise systems. Strong knowledge of TCP/IP, DNS, DHCP, VPNs, and firewalls. Experience with Azure, AWS, or similar cloud platforms. Proficiency with Active Directory, Group Policy, and virtualization platforms. Strong analytical and troubleshooting skills. 5+ years experience in IT support or infrastructure roles.
Job Type:
Full-time Pay:
$65,000.00 - $75,000.00 per year
Experience:
IT support: 5 years (Required) Software troubleshooting: 5 years (Required)
Work Location:
In person