Help Desk Support Technician

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®. Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com

Position Summary:

The Help Desk Support Technician provides front-line technical support to employees and customers by resolving basic hardware, software, and network issues.

Responsibilities:

Essential Duties Handle password resets, email setups, and user onboarding for new employees and customers. Respond to and resolve basic IT support tickets (hardware/software/network issues). Set up, maintain, and troubleshoot printers (local and networked) in both office and warehouse areas Install and configure Windows 10/11 PCs, including software and user settings. Respond to and resolve basic IT support tickets (hardware/software/network issues). Customer Support and Support Analytics The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.

General:

It shall be the duty of every employee while at work to take reasonable care for safety and health of himself/herself and other persons.

Expertise:

Qualifications -

Education/Experience/Training/Etc Required:

Bachelor's degree required or equivalent combination of education and experience. 02-04 years related experience required. Applicable industry/professional certification preferred.

Schedule:

M-F 8am to 5pm

Salary Range:

$21 - $25/hr The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate. B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com. Through its "Sharing Expertise®" initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services. We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic.

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