IT Support Technician Teir II- Dallas/FW

Job Description Insight Global is seeking an IT Support Technician II for a well‑established services organization supporting multiple corporate and branch locations. This individual will serve as a escalation point, delivering hands‑on desktop and infrastructure support while driving proactive improvements across systems and processes. The ideal candidate is highly technical, comfortable traveling to multiple sites, and motivated to take ownership of projects ranging from endpoint lifecycle management to new location installations. This role offers the opportunity to work in a dynamic, distributed environment with growth potential based on experience and tenure. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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• 3+ years of desktop or IT support experience in a corporate or multi‑site environment
• Strong Windows OS support skills, including command‑line troubleshooting, Active Directory, and file/folder permissions
• Experience managing incidents through a ticketing system (ServiceNow or equivalent)
• Solid networking fundamentals (IP addressing, DNS, DHCP, VPN, LAN/WAN concepts)
• Hands‑on hardware troubleshooting and endpoint support (PCs, peripherals, imaging)
• Valid driver's license with reliable transportation and ability to travel regionally for onsite support
• Ability to enabling, suspend, and recover BitLocker encrypted drives and managing recovery keys
• Experience navigating and making targeted edits in the Windows Registry
• Network cabling practices including termination, keystone punchdowns, tracing, and toning
• IP addressing, subnet masks, DHCP, DNS, and VPN functionality