Level 1 Technical Specialist

Technology Specialist•Support Desk Level 1

Location:

Coppell, TX (In-Office; occasional client site visits)

Company:

ActaMSP, a Datamax Inc.

Company Salary:

$48,000•$50,000 annually

Schedule:

Monday-Friday, 8:00 AM•5:00 PM (with occasional after-hours/on-call support) Position Overview ActaMSP is seeking a motivated and customer-focused Technology Specialist•Support Desk Level 1 to join our growing team. This role is ideal for individuals who are passionate about technology and enjoy helping clients solve technical issues in a fast-paced, team-oriented environment. Successful candidates will demonstrate a strong balance of technical knowledge and interpersonal skills , providing exceptional support to our managed service clients. Key Responsibilities Provide remote technical support to managed service clients using tools such as Autotask Respond promptly to support requests via phone, email, and ticketing system Monitor and maintain client environments through proactive IT management Manage and support TechCare® IT service accounts Accurately document all technical work, time tracking, and client interactions Maintain and contribute to internal knowledgebase documentation Deliver excellent customer service while resolving technical issues efficiently Qualifications Experience & Skills Help desk or technical support experience Windows 10/11 environments Microsoft Office and Microsoft 365 Active Directory Ticketing systems (e.g. Autotask, or similar) Kaseya or other RMM tools Phone-based customer support Email configuration and troubleshooting VoIP phone systems Network printers and copiers Core Competencies Strong problem-solving and troubleshooting skills Excellent communication and customer service abilities Detail-oriented with strong organizational skills Ability to work effectively both independently and as part of a team Positive attitude with a can-do mindset Compensation & Benefits Competitive salary ($48,000•$50,000 annually) Medical, Dental, and Vision Insurance 401(k) with matching and Profit Sharing Short-Term & Long-Term Disability Group Life Insurance Paid Time Off & Paid Holidays Educational Assistance Employee Assistance Program Additional compensation for on-call rotation Additional Requirements Must pass a background check and drug screening High school diploma or equivalent required Equal Opportunity Employer ActaMSP is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and do not discriminate against applicants or employees based on any protected characteristic in accordance with applicable laws.