Desktop Support Analyst

Job Description Insight Global is seeking a Desktop Support Analyst to join our Endpoint Services Team in Rosemount, MN or Corpus Christi, TX. This position will allow the opportunity to support internal customers both remotely and in person with various different hardware/software related issues. You will be responsible for setting up and supporting Windows workstations and peripheral devices (e.g., monitors, docking stations, etc.), VoIP phones and conference room technologies, occasionally installing (rack/cable) servers and network switches, etc. This is a customer facing role, where you will have the opportunity to build strong relationships with customer, peers, and suppliers. You will also be working hand in hand with neighboring infrastructure teams and will likely be able to grow your professional skills in networking, servers, cybersecurity, etc. This position is onsite 5 days a week in Rosemount, MN. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

•  Experience supporting Windows OS environments and setting up PC devices
•  Experience building laptops/desktops (windows 10 or newer)
•  2+ years of experience troubleshooting hardware and software related issues
•  Workstation support (printers, physical desktops, scanners, phones, etc.)
•  Experience providing direct (remote or in-person) technical support to customers
•  Experience with using and supporting Microsoft 365 products and services, including MS Teams and SharePoint
•  Experience using ServiceNow for tracking incidents and requests
•  Experience using Microsoft SCCM and/or Microsoft Intune
•  Experience with PowerShell scripting, any automation
•  Experience leveraging AI